Easy Returns & Exchanges

We want you to love your CurvyFaja purchase. If something isn't quite right, we're here to help.

Please read the following return and exchange conditions carefully before submitting a request.

1. Return & Exchange Period

We accept eligible returns and exchanges within 30 days of the delivery date.

You must contact our customer service team before sending any item back. Unauthorized returns may not be accepted.

Contact us at: info@curvyfaja.com

Please include your order number, the item(s) you would like to return or exchange, and the reason for your request.

2. Return Conditions

To be eligible for a return or exchange, the item must meet ALL of the following requirements:

• The return request must be submitted within 30 days of delivery.

• The item must be unworn, unwashed, undamaged, and in its original condition.

• The item must not have any signs of use, including body odor, perfume, makeup, stains, deodorant marks, pet hair, or other visible traces of wear.

• For shapewear, bras, panties, swimwear, and other intimate products, please try the item on over your underwear.

• Original tags, packaging, and accessories should be included whenever applicable.

• Items that have been worn, washed, altered, damaged, or otherwise used may not be accepted for return or exchange.

For hygiene reasons, we cannot accept returns or exchanges for items that show signs of wearing or use.

3. Size Issues & Non-Quality-Related Returns

We understand that finding the right size online can sometimes be difficult. If you receive an item and the size does not fit, please contact us within 30 days of delivery.

A size issue, wrong size selected, wrong color selected, change of mind, or personal preference is considered a non-quality-related return.

For non-quality-related returns:

• The customer is responsible for the return shipping cost.

• Any customs duties, import taxes, VAT, or other charges that may arise during the return shipment are also the customer's responsibility, where applicable.

• Original shipping fees are non-refundable unless otherwise required by applicable law.

• If a replacement item needs to be shipped, additional shipping or customs charges may apply where applicable.

Please do not send the item back before receiving return instructions from our customer service team.

4. Items That Cannot Be Returned

The following items are generally not eligible for return or exchange:

• Items that have been worn, washed, altered, damaged, or used

• Items with stains, odors, makeup, perfume, deodorant marks, or other signs of use

• Clearance or final-sale items

• Free gifts

• Bras, panties, underwear, and other hygiene-sensitive products

• Items specifically marked as non-returnable on the product page

• Items returned without prior authorization

For hygiene-sensitive products, please make sure you try them on over your underwear.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

Please email info@curvyfaja.com with:

• Your order number

• Clear photos or videos showing the issue

• A description of the problem

If the issue is confirmed to be caused by a product defect or an error on our part, we will provide an appropriate solution, such as a replacement, exchange, or refund.

Please do not return a defective or incorrect item before contacting us.

6. How to Start a Return

Step 1 — Contact Us

Email info@curvyfaja.com and provide:

• Order number

• Item(s) you want to return or exchange

• Reason for the return

• Photos, if applicable

Step 2 — Wait for Return Instructions

Our customer service team will review your request and normally respond within 1–2 business days.

Please do not ship your package to the return address before receiving confirmation from our customer service team.

Step 3 — Ship Your Return

After your return is approved, we will provide the return instructions.

For non-quality-related returns, the customer is responsible for the return shipping cost and any applicable customs duties, taxes, or other charges associated with the return shipment.

Please keep your tracking number until your return has been successfully processed.

Step 4 — Inspection & Refund

Once we receive your return, our team will inspect the item.

Returns that do not meet our return conditions may be rejected or may be subject to a reduced refund.

For approved returns, the refund will be issued to the original payment method.

Refund processing typically takes up to 5 business days after the return has been inspected and approved. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

7. Return Shipping Address

Return Address
Address: 3rd Floor, Jiumao Cross-border Industry Park, No. 78 Jin'ou Avenue, Panyu District, Guangzhou City, Guangdong Province
Name: Su Yaocheng
Phone: +8617576036484
Zip code: 511442

Please do not send your return directly to the address below without contacting us first.

Once your return request has been approved, our customer service team will provide the appropriate return instructions and address.

Email: info@curvyfaja.com

8. Important Reminder

Please carefully check your size, color, shipping address, and order information before placing your order.

For size issues, change of mind, incorrect selections, or other non-quality-related reasons, the customer is responsible for return shipping costs and any applicable customs duties, taxes, or other charges.

Items that have been worn, washed, damaged, or show signs of use may not be eligible for return or exchange.

For customers in the European Union, applicable statutory consumer rights may apply in addition to the terms above.